Shipping & Returns
RETURN and REFUND POLICY
Effective date: 2021-06-11
Last update date: 2022-01-07
Thank you for shopping at Apparition Jewellery & Apparel (Pty) Ltd.
The following terms are applicable for any products that You have purchased from Us.
2. Interpretation and Definitions
Interpretation - The words of which the initial letter is capitalized have meaning defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You - means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company - (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Apparition Jewellery & Apparel (Pty) Ltd.
Service - refers to the Website.
Website - refers to Apparition Jewellery & Apparel (Pty) Ltd, accessible from apparition.co.za.
Goods - refer to the items offered for sale on the Service.
Orders - means a request by You to purchase Goods from Us.
4. Your Order Cancellation Rights
You are entitled to cancel your Order within 2 days without giving any reason for doing so. You will be reimbursed for your Purchase amount within 5 working days.
5. Refunds & Returns
You are entitled to a refund if your Order is cancelled within the 2 days as outlined above and has not yet been shipped out. Any refund requested after the 2 day point will not be fulfilled. If You cancel Your Order after the item has been shipped, You are responsible for the shipping costs of returning the Goods to Us.
Should your item break or become damaged due to a manufacturing fault within 14 days of Purchase, You may, on providing Us with photographic evidence of the fault, receive a replacement item, or a refund. The cost of returning an item to Us will be Your responsibility. We will be responsible for shipping costs related to sending You the replacement item.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
6. Return Guidelines
You have 14 days from date of Purchase to determine if there are any manufacturing faults or defects on the Goods received.
We will not accept returns or issue refunds for any of the following:
Normal wear and tear, including tarnishing, rust, or wear resulting from repeated use. You are required to familiarize Yourself with Our guide for caring for Your Goods as found in our FAQ at apparition.co.za/faq.
Goods are damaged by a third-party or incidents outside of Your control.
Breakages or damage caused by external events.
We aim to ship Your Goods within 3 days of receiving Your Order. We make use of a courier service that typically delivers within 1 - 3 business days. If the Goods ordered are "In Stock", We will ship those Goods within 3 days of receiving Your Order. A custom Order may take between 5 - 7 days to be completed, with an additional 1 - 3 days added onto that for shipping.
Should Your Goods be damaged due to shipping and handling outside of Our or Your control, please email us at firstname.lastname@example.org, including photographs of your damaged goods and the damaged packaging, so that We can file a report with the Couriers and resolve the matter.
8. Contact Us
If you have any questions about our refund and return policy, please contact Us by email at email@example.com.