SHIPPING, RETURN and REFUND POLICY

Effective date: 2021-06-11

Last update date: 2023-12-20

Apparition Jewellery (Pty) Ltd Reg: 2019 / 389730 / 07

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Order Processing and Shipping

1. Order Processing Time: We endeavor to dispatch orders within a span of 3 business days from the date of order placement. For products marked as "In Stock", we usually process and schedule delivery within a 24-hour window.

2. Made-to-Order Products: For items that are not currently "In Stock" and are Made-To-Order, the processing duration is estimated between 3 to 5 business days. Details on the manufacturing lead time for individual products can be found on the respective product pages.

3. Courier Partners: Our shipping services are facilitated through esteemed courier partners such as The Courier Guy, RAM, Intertown Transport, and DHL International.

4. Shipping Rates: The cost of shipping is determined based on the weight and dimensions of the product. Shipping costs will be calculated at checkout. Consequently, shipping charges may vary accordingly. 

5. Delivery Timeframes:

   • For items marked as "In Stock," dispatch occurs within 3 days of order confirmation.

   • Made-to-Order orders may necessitate a production duration of 5 to 7 days, with an additional shipping span of 1 to 3 days.

   • Domestic deliveries typically span 1 to 3 business days, while international shipments might extend slightly longer (potentially up to 15 days, dependent on delivery factors).

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Damaged Goods Policy

In the unfortunate event that your received goods appear damaged due to external factors beyond either our or your jurisdiction, we urge you to promptly contact us at support@apparition.co.za. Please provide accompanying photographs showcasing both the damaged item(s) and its packaging. This will aid us in initiating a claim process with our partnered couriers and facilitate a resolution.

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Order Cancellation

You have the right to cancel your order within a 12-hour window from the time of purchase, without providing any specific reason. Upon cancellation within this period, you will receive a full refund processed within 2 to 3 business days.

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Refunds & Return Policy

1. Cancellation Eligibility: Refunds are permissible only if the order cancellation occurs within the aforementioned 12-hour timeframe and before the shipment of the product. Post this period or once the product is dispatched, refunds will not be honoured.

2. Post-Shipment Cancellations: If you opt to cancel your order post its dispatch, you bear the responsibility for the return shipping costs.

3. Damaged Goods: Should you notice any damage or manufacturing defect in your product within 7 days of purchase, please provide us with photographic evidence of the said defect. Upon verification, you can choose between receiving a replacement item or a refund. While returning the damaged item, the shipping costs will be borne by you, but we will cover the shipping charges for the replacement.

4. Return Shipment Liability: For returned items, we recommend using an insured and trackable shipping method. We do not hold liability for goods damaged or misplaced during the return transit. To process a refund, we must receive the returned goods or evidence of successful return delivery.

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Return Guidelines

• You have a 7-day window from the purchase date to identify any manufacturing defects or faults in the received product.

• Returns or refunds will not be facilitated for:

  • Normal wear and tear, such as tarnishing, rust, or damages resulting from incorrect handling or regular usage. We advise referring to our care guide available at apparition.co.za/faq to ensure the longevity of your item.

  • Damages inflicted by third parties or unforeseen external events.

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Repair Services Policy

1. Complimentary Repairs:

   • ​We provide complimentary repair services for items that are damaged either during shipping, due to manufacturing defects, or for minor damages reported within a 7-day window post-purchase.

2. Charges for Non-Standard Repairs:

   • ​Repairs falling outside the aforementioned criteria will incur charges. These charges will be determined based on the time required for repair, the cost of materials, and the extent of the damage.

3. Shipping and Collection:

   • Customers are responsible for the cost of shipping items back for repair. Alternatively, for those residing in Cape Town, arrangements can be made for drop-off and collection to facilitate the repair process.

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Contact Information

For inquiries or clarifications regarding our refund and return policy, please reach out to us via email at support@apparition.co.za.