Item Care & Frequent Questions
Frequently Asked Questions
What is your jewellery made out of?
We make use of Nickel-Free metals, as well as Anodized Aluminum, Stainless Steel and Sterling Silver to create our jewellery.. This is, however, dependent on our suppliers and item prices may vary based on which metal is used.
Is your jewellery safe for my skin?
Yes. We use Nickel-Free metals to create our jewellery, which should be safe on your skin. Do however please take extra care if you have very sensitive skin or skin conditions.
This coating will help prevent tarnishing or reactions that those with very sensitive skin may experience.
Where does your jewellery come from?
We hand-craft every item on our website in house. Each jewellery item, accessory, and clothing item is made by hand by one person, using mostly locally-sourced supplies.
How do I take care of my jewellery?
Can I order something custom-made?
Yes! We accept custom orders, where possible, dependent on our suppliers. Please email us at firstname.lastname@example.org to place your order. Be sure to specify exactly what it is you're looking for and we'll send you a quote.
Do you have a physical store?
No. We do not have a physical store at this point in time. If you live in Somerset West or the surrounding areas and would like to see certain pieces in person, please get in touch at email@example.com in order to make an appointment for a viewing.
Do you accept returns or refunds?
If you are unhappy with your item, you may return it within 14 days of the purchase. You are liable for shipping the item back to us. Your payment for the item will be refunded as soon as we receive your item back.
Will my jewellery tarnish?
Unfortunately, some items will tarnish over time. This is due to the skin and metal reacting to one another. There are things you can do to limit this effect (See 'How do I take care of my jewellery'). We do our best to source metals and supplies that will not tarnish to ensure you receive the highest quality goods, however this cannot always be guaranteed.
When will I receive my order?
If the item you purchased is in stock with us, we will dispatch it either the same day, or the morning after we receive your order. Our courier typically delivers within 1 - 3 working days, depending on your area. We do ship all over South Africa and the world.
Can I collect my order?
Yes! If you live in Cape Town and wish to collect your order, you can do so. Once we receive your order we will get in touch to arrange the collection.
Can I get an item in my size?
We provide the sizes of the items we have in stock on each product page. If you require a smaller or larger size than we have shown on the website, you can request your size via email. Simply mail the SKU (found on the product page) to firstname.lastname@example.org and give us the measurement you require.
Should I wash the items?
To clean your item, you should gently wipe it with a damp cloth. If needed, you can make use of Sunlight soap. Rinse the item in lukewarm water, but do not leave the item in the water for an extended period of time. Be sure to dry your item properly and thoroughly after this to avoid damage. You can dry the item with a hairdryer for the fastest results.